Returns & Exchanges

At Innovative and Durable Smart Wearables, we stand by the performance and longevity of our technology. If your device does not meet your expectations, you can return or exchange it within 30 days of delivery for a full refund or a replacement unit.

1

Initiate Your Request

Log into your customer portal and select the 'Return/Exchange' option next to your order history to generate a unique Return Authorization (RA) number.

2

Prepare the Wearable

Ensure the device is factory reset, placed in its original packaging with all charging cables and accessories included to maintain eligibility for a full refund.

3

Print and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 business days.

4

Inspection and Refund

Once our technicians verify the device's condition and hardware integrity, your refund or replacement will be processed within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing